1. About this policy
This Privacy Policy explains how Kaldreniq collects, uses, shares and protects personal information submitted through this website. Kaldreniq is a facilities management technology and consultancy initiative planned to operate commercially through TAG Group, subject to formal agreement. Until that arrangement is confirmed, references to “Kaldreniq”, “we”, “us” or “our” mean the operator of this website and the Kaldreniq initiative.
Questions or requests concerning personal information may be sent to info@kaldreniq.com or made by telephone on +971 58 633 5676.
2. Information we collect
When you submit an enquiry, we may collect your name, company or organisation, email address, telephone number, property environment, approximate number of buildings, the content of your message and your consent confirmation.
Our website and hosting providers may also process limited technical information needed to deliver and protect the website, such as an IP address, browser or device type, requested pages, timestamps and security logs. If you contact us through email, telephone or WhatsApp, the relevant service will process the information you provide through that channel.
3. How we use information
We use personal information to:
- respond to enquiries and arrange discussions or demonstrations;
- understand a prospective client’s facilities and operational requirements;
- prepare requested information, proposals or follow-up communications;
- maintain the security, reliability and proper operation of the website;
- keep appropriate business records and comply with legal obligations; and
- establish, exercise or defend legal rights where necessary.
We do not use website enquiry details for unrelated marketing without an appropriate basis or separate permission, and we do not sell personal information.
4. Our basis for using information
Depending on the circumstances, information is processed with your consent, to take steps at your request before entering an agreement, for legitimate business purposes such as responding to an enquiry and protecting the website, or where processing is required by applicable law. Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out lawfully.
5. Service providers and external services
We may use carefully selected providers to operate the website and handle enquiries. These currently include the website hosting service, FormSubmit for transmitting enquiry-form submissions, Google Fonts for website typography, and communication services selected by a visitor such as email or WhatsApp. These providers may process information under their own terms and privacy notices and may operate outside the United Arab Emirates.
We may also disclose information where required by law, a lawful authority or legal process, or where reasonably necessary to protect rights, security or users. If the Kaldreniq business or its operating arrangements change, relevant information may be transferred as part of that change subject to appropriate safeguards.
6. International transfers
Some service providers may store or process information in other countries. Where applicable, we will take reasonable steps to ensure that cross-border processing is handled in accordance with applicable data-protection requirements and with appropriate contractual, organisational or technical safeguards.
7. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including follow-up, business-record, legal and security requirements. Routine enquiries that do not develop into an ongoing business relationship will normally be reviewed for deletion within 24 months. Information may be kept longer where required by law or reasonably needed in connection with an agreement, dispute or legal claim.
8. Security
We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure. Please do not submit confidential building records, passwords, security credentials or sensitive personal information through the general enquiry form.
9. Your choices and rights
Subject to applicable law, you may ask for information about our use of your personal data and request access, correction, deletion, restriction, transfer or cessation of certain processing. You may also withdraw consent where consent is the basis for processing. We may need to verify your identity before responding, and legal exceptions may apply.
To make a request, email info@kaldreniq.com. You may also have the right to raise a concern with the competent data-protection authority.
10. Cookies and similar technologies
The current website does not intentionally use advertising or behavioural-tracking cookies. The hosting platform and external services may use essential technical storage or receive connection information needed to provide, secure and operate their services. If analytics, advertising or other optional tracking is introduced, this policy and any required consent controls will be updated before that technology is used.
11. External links
This website includes links to services operated by other organisations, including WhatsApp and email providers. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.
12. Changes to this policy
We may update this Privacy Policy when the website, operating arrangements, service providers or legal requirements change. The updated version will be posted on this page with a revised effective date.